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Windows Update Failed – Error 0x80071a2c

October 6th, 2009 admin

This one took some investigation!

The Vista PC in question had 6 Windows Updates all failing with the same error code : 0x80071a2c. After several attempts at rebooting and installing the updates, I decided to delve deeper.

Looking in c:\windows\windowsupdate.log I found the following errors:

WARNING: Got extended error: “POQ Operation HardLinkFile OperationData \SystemRoot\WinSxS\x86_microsoft-windows-help-browser.resources_31bf3856ad364e35_8.0.6001.18702_he-il_9475a540718490ed\browser.h1s, \??\C:\Windows\Help\Windows\he-IL\browser.h1s”

Now, from what I found, the POQ error is due to Windows Update creating a hardlink between the two “browser.h1s” file locations specified above.

But the source file above doesn’t exist in the winsxs folder?   At this point I had a guess..   The file mentions “browser.resources” and also “8.0”.    Could this be Internet Explorer 8.0?   If so – it isn’t installed on the machine and could explain the error.

So..   Installed IE 8 and the patches then went on fine!





Reboot

April 8th, 2009 admin

So – the missing key presses?   If at first you don’t succeed – reboot.    Just rebooted and disabled the fingerprint scanner and all appears good again now!

It’s amazing what you can fix with a reboot – but that’s for another blog post..





Missing keystrokes – follow-up

April 8th, 2009 admin

OK, lets see what happens?  So far so good and no key presses have been lost?  The culprit?  You’re not going to believe it, but so far it’s pointing to the fingerprint scanner on the laptop!   Looks like a few others are having the same problem:

http://www.vistax64.com/vista-general/78912-internet-explorer-text-box-typing-problem.html

Hmm – maybe I spoke too soon?  Just had a couple of keys not register :-(

Back to google…